Westpac has implemented real-time digital game blocks for its customers, which allows users to stop transactions and limit their spending.
Customers can apply a digital stop to their credit or debit cards, where the transaction is processed through Mastercard, as well as Altitude and Amplify Business cards.
The new functionality builds on Westpac’s existing service, where customers can request the block to be applied by calling the bank’s customer service team.
The bank has found that customers are increasingly turning to digital solutions for banking tasks and that the addition of the functionality to online and mobile platforms will provide customers with more flexibility to access blocking functions at the store. need.
According to Catherine Fitzpatrick, Westpac’s director of client vulnerability and financial resilience, the feature has been used 2,500 times since its official launch last month.
“We know problem gambling is a serious community issue,” Fitzpatrick said.
“The introduction of the digital gaming block is a further step in providing customers with the choice and convenience of managing their spending.”
Customers will have to wait two business days before their ban on gambling transactions can be lifted if they choose to remove the block.
Another step Westpac is taking to create a safe banking experience is to run online payments data analytics to detect “subtle threats and patterns of abuse” in payment description fields.
In February, Westpac launched a digital tool that allows customers to report any abuse of inbound payments through a report button.